Branch Manager
Full Time • Allston
Benefits:
- 401(k)
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
Pink Zebra Moving is a company that makes people smile. We're focused on disrupting the entire local moving industry by creating a unique and remarkable customer experience and by making moving fun!
We recently opened our first New England Location with 4 Territories managed out of our new Allston, MA Office. We're seeking an entrepreneurial self-starter with creative problem solving abilities who can create a fun environment for our clients and employees.
Result Statement: To oversee Pink Zebra Moving of Boston, continuously drive growth and promote brand awareness throughout the community.
Organizational Description:
Location: Allston, MA
Reports to: Boston Franchise President
Supervises: Movers, Drivers & Client Experience
Summary of Branch Manager Responsibilities
- Develop and execute unique, and often individualized, customer experience campaigns.
- Build and improve relationships with team members, customers, key suppliers, and the community.
- Educate and inform clients about the company’s mission, products, and services.
- Identify potential opportunities and leads to create business opportunities. Perform all daily Branch Manager duties outlined within the Pink Zebra Moving Operations Manual.
- Interview prospective team members weekly and maintain a roster of “on call” movers at all times.
- Onboard, train, and provide ongoing support to new and existing team members.
- Perform site visits and equipment inspections daily.
- Attend to client complaints and resolve issues quickly and efficiently.
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Seek out and attend events that will aid in driving brand awareness.
- Oversee customer relationship management systems.
- Perform daily lead farming activities.
- Review company practices to ensure clients maximum satisfaction from each moving experience.
- Cultivate, nurture, and promote a culture of providing every customer and prospective customer with a one-of-a-kind moving experience.
Skill Required:
Sales Development, Management, Customer Experience, CRM, Time Management, Scheduling, Motivation, Communication, Presentation, Fun, Entertainment & Humor
Sales experience within consumer services is preferred.
Branch Manager Creed
- I believe in my ability to accomplish anything.
- I believe in our people, and their ability to accomplish anything.
- I believe anyone who works here can use the job to create a better version of themself.
- I believe that I will manage the best-performing store in the Pink Zebra Moving network.
- I believe that someone will one day write a book about my experience at Pink Zebra Moving.
Benefits:
Ten (10) days Paid Time Off (PTO) accrued at 2.5 days per quarter. Three (3) Sick Time Off (STO) days per year. Medical, Dental & Vision insurance options. Parking on or near the premises and we're close to public transit.
A clean driving record is required and ability to pass a full background check.
Job Type: Full-time
Pay: Base+ Commission (first year on target earnings of $55k-$70k)
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Allston, MA 02134: Relocate before starting work (Required)
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Compensation: $55,000.00 - $70,000.00 per year
Pink Zebra Moving is the World’s First Happy Moving Company. Our mission statement is “One day they’re going to write a book about us.” Join us and be a chapter in it! We aim to disrupt the moving industry by creating unexpected customer experiences as well as executing outstanding moving services for our clients. Our team wows our customers with an unparalleled level of service that no other moving company can match. Every mover knows happy customers = happy tips as well as happy coworkers!
Did you know a group of zebras is called a dazzle? Pink Zebra Moving is looking for friendly, customer focused people to join our herd! Can you dazzle others with your welcoming and cheerful nature? If lifting heavy stuff and careful packing might be your untapped passion, WE WANT YOU to join our team-focused moving dazzle! The most important thing we lift here at Pink Zebra Moving is someone’s spirit!
Pink Zebra Moving empowers our employees to create remarkable experiences for our customers. How do we come up with these WOW moments for each and every move? Part of our plan is a surprise! Join the Pink Zebra herd, and we’ll let you in on our dazzling magic!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Pink Zebra Moving Corporate.
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Pay Enhancement Plan
Our unique Pay Enhancement Plan allows employees to be paid on their actual performance instead of their tenure.
Dream Manager Program
A special program designed with an individual action plan and support to help every employee achieve their dreams
Guaranteed Hours
We guarantee to provide our employees the opportunity to work a minimum of 30 hours per week.
Extensive Training
We provide extensive training for all our employees so they can be equipped to provide the best moving service and customer experience.
Tips/Gratuities
Our employees receive 100% of any tips earned. Our planned customer experience aids our employees to maximize their earning potential.
Employee Recognition
We take pride in our employees and make sure to recognize those individuals who exceed in performance.